Your Privacy Is Our Responsibility

1. What Information We Collect

bhd99 collects certain types of personal information to operate and improve its services. This information is gathered from the following two sources:

1.1 Information You Provide Directly

When you register, verify your account, or contact support services, we collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• National ID card or passport details (for KYC verification)
• Financial transaction information (deposits and withdrawals)
• bKash, Nagad, Rocket, or Upay account details

1.2 Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Cookies and session data
• Page visit history and duration
• Activity logs on the site

2. How We Use Your Information

bhd99 uses the collected information for the purposes listed below. We use information only for necessary purposes and avoid processing personal information unnecessarily.

2.1 Account Management

Your information is used to complete your registration, verify your identity, keep your account secure, and process transactions. This information is essential for managing deposits and withdrawals smoothly through bKash, Nagad, Rocket, and Upay.

2.2 Security and Fraud Prevention

We monitor transaction patterns and login activity to detect and prevent account fraud and financial fraud. If unusual activity is detected, you will be notified immediately.

2.3 Service Improvement

We continuously improve our platform by analyzing user experiences. This information is also used to personalize the gaming experience and provide relevant offers.

2.4 Legal Compliance

Certain information may be retained and used to comply with applicable laws, regulations, and directions from regulatory authorities, and to assist in resolving disputes.

2.5 Communication and Support

Your contact information is used to send important account notifications, transaction confirmations, and to provide the support you have requested.

3. Data Storage and Security

bhd99 uses industry-standard security practices to protect your personal information from unauthorized access, modification, disclosure, or destruction.

3.1 Encryption Technology

All data transmitted on the site is protected by 256-bit SSL/TLS encryption. Financial information and passwords are stored on servers in encrypted form.

3.2 Access Controls

Only authorized staff can access your personal information. All staff operate under confidentiality agreements and receive regular security training.

3.3 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to provide the service. Certain information may be retained for a specified period after account closure to meet legal obligations.

4. Cookies and Tracking Technologies

bhd99 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They are used to maintain login sessions, store security tokens, and detect fraudulent activity. Disabling these cookies will prevent the site from working properly.

4.2 Functionality Cookies

Functionality cookies are used to remember your preferred language, theme settings, and other personal preferences. They make each of your visits more personalized.

4.3 Analytics Cookies

Analytics cookies are used to analyze site usage and improve the service. This information is analyzed in aggregate and is not used to directly identify any individual.

4.4 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may limit specific functionality of the site.

5. Sharing Information with Third Parties

bhd99 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Information necessary to process financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. These providers are bound by their own privacy policies.

5.2 Legal Authorities

Relevant information may be disclosed to meet legal obligations in response to court orders, legal investigations, or valid requests from regulatory authorities.

5.3 Security Partners

Limited and encrypted information may be shared with trusted security partners to prevent fraud and ensure cybersecurity. These partners operate under strict confidentiality agreements.

6. Your Rights Over Your Information

As a bhd99 user, you have the following rights over your personal information. We process all requests within a reasonable timeframe.

6.1 Right of Access

You can contact us at any time to request a copy of your personal information that we hold. We will respond to this request within a reasonable time in accordance with Bangladesh Standard Time (BST, UTC+6).

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Certain information can also be updated directly from your account panel.

6.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, complete deletion of information related to legal obligations, ongoing investigations, or financial transaction records may not always be possible.

6.4 Right to Object to Processing

You can object to your information being processed for specific purposes. Contact us at any time to opt out of marketing communications.

6.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

7. Age Verification and Responsible Gaming

bhd99 provides services only to those aged 21 or above. For this reason, age verification is an integral part of our identity verification process.

7.1 KYC Verification

After registration, before making transactions above a certain limit, we ask you to complete the identity verification (KYC) process. The required documents — a copy of your national ID card or passport — are stored securely and used solely for verification purposes.

7.2 Protection of Minors

If we have reasonable suspicion that a user is under 21 years of age, we reserve the right to suspend that account immediately and conduct an investigation. Information collected for this purpose is not used for any other purpose.

8. Policy Changes and Updates

bhd99 reserves the right to review and update this Privacy Policy from time to time. Changes to the Policy may be made in the following circumstances:

• Changes in legal or regulatory requirements
• Introduction of new services or features
• Changes in data processing practices
• Improvements to security measures

For significant changes, we will send a notification to your registered email or display a clear notice on the site. Continued use of the site after changes are made will be considered acceptance of the new policy.

The date of the policy review is always indicated by the "Last Updated" date displayed at the top of the page.

9. International Transfer of Data

bhd99 primarily provides services for the Bangladesh market. However, for technical infrastructure and security reasons, some data may be processed or stored outside Bangladesh.

Where international data transfer is required, we ensure that the recipient country or organization has data protection measures equivalent to or higher than those in this Policy. All data remains encrypted at all times during transfer.

10. Protection of Minors' Data

bhd99's services are for those aged 21 or above only. We do not knowingly collect any personal information from individuals under the age of 21.

If we are informed that a minor's information has been collected by mistake, we will immediately close the relevant account and take the necessary steps to delete the collected information.

If a parent or legal guardian believes that a minor has registered on our platform, please contact our support team immediately.

11. Legal Basis for Data Processing

bhd99 uses the following legal bases for processing your information:

11.1 Contractual Necessity

Data processing necessary to carry out our service agreement with you is conducted on this basis. This includes account creation, transaction processing, and service delivery.

11.2 Legal Obligation

Processing and retaining certain information to comply with applicable laws and regulations is legally required.

11.3 Legitimate Interests

Certain data is processed to protect legitimate business interests such as fraud prevention, ensuring security, and improving services. In such cases, we always maintain a balance with your rights and privacy.

11.4 Consent

For marketing communications and certain optional services, we rely on your explicit consent. You can withdraw this consent at any time.